Unauthorised debit amount
In October 2019, I was offered a Standard bank Mobile Sim card which I was much very happy to take up due to paying R39 for R107 airtime which has come in to be very handy for me. I was very happy with until this past Saturday where I checked my bank statement and I my account was debited to the amount of R461.43 now that has made me so angry and has messed up my monthly budget. So I called in and when I asked what was the reason that I have been debited so much to my surprise 3 months down the line I was told that the account that I have is a not limited package meaning its not a prepaid option so that came as a shock to me for I would have never taken it at all because I am not prepared to have such a contract and in the first place I took it because I was told that it was a top - up. So I was assisted by Andile Ref 304879 who is the one who told me something I was not told before. As a result I have cancelled it for I am not about to be getting surprises like this one because ever since I had it I knew that once my airtime was done, I would stop using for my data and airtime would be depleted. Now I really want this to be sorted and I want my refund back.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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