AT
Anya T

1 reviews | Active since Dec 2015

15 Jan 2016, 09:09

Unauthorised Debit... Again

I submitted a report last month about unauthorised debits to my account see: http://hellopeter.com/complaints/unauthorised-debit-orders-***.<br> <br> I was told to submit a stop order which I tried to do but since I have no details about the debit (it's even prefixed by NAEDO (non authorised electronic debit order) there's not a lot I can do considering there form claims they can't stop monthly payments.<br> <br> I have since been debited again 15 January 2016 NAEDO DEBIT TITUS DBLACK27*** - 99.00<br> I contacted the resolution specialist and all he could do was send me the dispute form and tell me to forward it to card queries.<br> <br> No one has told me who or how my account can be debited without my permission (they are obviously aware it is without my permission hence the NAEDO but they debit my account anyway without checking). They have not once said what is being done to stop and apprehend these people. It must be cheaper to refund the clients that complain within 40 days than it is to actually do something about it. They are content to let people take their clients' money without consequence.<br>

0
Replies (0)