KS
Kevin S

1 reviews | Active since Mar 2016

27 Mar 2016, 09:16

Unauthorised Debit

NAEDO debits keep going off from my account.<br> <br> I have on numerous complaints instructed Standardbank to stop authorising any NAEDO debits from my account as these are **********.<br> <br> Someone from a Call centre has my information and are allowing these debits to go off.<br> <br> When complaining at the Carnival City Branch, they just tell me there is nothing they can do, as long as these people have my ID and account number they can authorise debits. <br> If this is true, how safe is our money with Standardbank?<br> This is unacceptable.

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Replies (1)
Standard Bank
Standard Bank's reply29 Mar 2016, 13:12
Official
Hello KWScrooby,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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