Unauthorised debit

Good day,<br> <br> I have a home loan with Standard Bank from October 2010.<br> <br> Standard Bank have send me a letter in July 2015 to notify me of the premium increase on the Assurence.<br> Then I checked on my contract and could not find a Assurence contract. I then requested a copy of the contract from them.<br> <br> Then after a waiting period of about a week, I called them again and they admitted that there is no contract,<br> and they will refund the money.<br> <br> It is now five months and they can`t sort out a problem they have created. <br> One of the contact persons is: nombuso.madela [Email Removed] <br> <br> I then went to the Standard Bank branch at the shopping mall KOLONADE and spoke to OLLIE and TRYNA tel no: *** it also does not work, it seems to me that is their policy, DO NOT RESPOND AND FRUSTRATE THE CLIENTS.<br> <br>