VM
Vuyo M

1 reviews | Active since Apr 2019

24 May 2023, 14:52

Unauthorised Credit Enquiry - Standard Bank

Why is Standard Bank making an unauthorised enquiry on my name? I went into my credit profile and noticed that there is a Standard Bank Powercurve enquiry. I have not app**** or been in contact with Standard Bank so I don't know what business they had making an enquiry on my name. This reflects badly on my credit score!!

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Replies (3)
Standard Bank
Standard Bank's reply24 May 2023, 15:00
Official
Dear Vuyo

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for feedback from our team. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply24 May 2023, 16:37
Official
Good day Vuyo 

Thank you for taking our call.

Please note that our team has sent you an email to request for more information on your query.

Kindly review and respond accordingly.

Have a great day further.

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply30 May 2023, 16:08
Official
Dear Vuyo

We hope you're well. 

We made three attempts to reach you on your mobile and sadly could not get hold of you. 

We have sent an email so that you can reach out to us at your convenience. 

In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. 

Kindest regards
Standard Bank Social Media Team
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