Unauthorised Credit Enquiries

I have always wondered why my credit score stays low besides my accounts being paid timeously. The I check on my Credit Check and found out that Standard Bank (the Bank that I have been banking with for more than 11 years) has loaded an enquiry against my profile. This is absolutely an unfair practice since I did not apply for a load with Standard bank. If you go on a Std Bank app, it will present you with potential loans/products that you might be interested in. There's a button on the app called, "Do I Qualify", it seems to be that if you press that button, Std Bank does a full enquiry with the credit bureaus, and whether you proceed to with the application or not, this will be loaded against you. As consumers we get accostomed to such services with other banks and institiutions such as pre-qualify which allows you to check without affecting your credit score, there is no way where Std Bank informs you that this will work differently this time around.

My banking epereince with this bank has been getting worse and worse evrey year. If it is not the inability to stop an unwanted DebiCheck, it is them performing credit checks. Problem after problem.