AV
Anele V
1 reviews | Active since May 2024
17 Sept 2024, 10:23
Unauthorised Credit Checks & poor services.
Standard Bank made a credit enquiry against my ITC records without my consent. Please rectify this as it will negatively affect my credit score. This is also after having issues with Standard Bank for the past year. That are still recorded negatively on my ITC. Please assist on this matter.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
17 Sept 2024, 10:30Hi Anele
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Sept 2024, 10:30
Official
Hi Anele
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
AV
Anele V's updateReviewer Update
08 Oct 2024, 10:51It has been more 3 weeks since your response and this issue has still not been resolved. Furthermore 2 new hard enquiries have been placed against my profile. So currently you have made 3 hard enquiries with the following dates without my consent. Which to me does not make sense.
16 September 2024
25 September 2024
03 October 2024
Please recall these hard enquiries as they have very negative impact on my credit profile, which I’ve been trying so hard to restore. I cannot stress how important this is to me but I would appreciate it if you treated my matter with a little urgency. If all else fails I will have to take this up with the ombudsman.
Regards
Anele
16 September 2024
25 September 2024
03 October 2024
Please recall these hard enquiries as they have very negative impact on my credit profile, which I’ve been trying so hard to restore. I cannot stress how important this is to me but I would appreciate it if you treated my matter with a little urgency. If all else fails I will have to take this up with the ombudsman.
Regards
Anele
AV
Anele V's update08 Oct 2024, 10:51
Reviewer Update
It has been more 3 weeks since your response and this issue has still not been resolved. Furthermore 2 new hard enquiries have been placed against my profile. So currently you have made 3 hard enquiries with the following dates without my consent. Which to me does not make sense.
16 September 2024
25 September 2024
03 October 2024
Please recall these hard enquiries as they have very negative impact on my credit profile, which I’ve been trying so hard to restore. I cannot stress how important this is to me but I would appreciate it if you treated my matter with a little urgency. If all else fails I will have to take this up with the ombudsman.
Regards
Anele
16 September 2024
25 September 2024
03 October 2024
Please recall these hard enquiries as they have very negative impact on my credit profile, which I’ve been trying so hard to restore. I cannot stress how important this is to me but I would appreciate it if you treated my matter with a little urgency. If all else fails I will have to take this up with the ombudsman.
Regards
Anele
Standard Bank's replyOfficial
08 Oct 2024, 11:39Dear Anele
We sincerely apologize for the delay.
Please note that we will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay.
Please note that we will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Oct 2024, 11:39
Official
Dear Anele
We sincerely apologize for the delay.
Please note that we will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay.
Please note that we will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***