PLA
P.G. Lombard Attorneys
1 reviews | Active since Sept 2023
18 Sept 2023, 09:44
Unauthorised credit card fees
Standard Bank levies a monthly "card fee" on their credit cards. This is in addition to their monthly service fee and interest.They claim the card fee is to cover features and benefits, but fail to elaborate on what this means. Nowhere in the National Credit Act is a bank entitled to charge a card fee in respect of a credit facility. What's more, this card fee, since its inception, has escalated from R10 to over R20. In the absence of any justification, it would seem Standard Bank has benefited from millions in questionable revenue from their account holders. This review invites Standard Bank to advise the public in terms of what legislation they are authorised to charge a monthly card fee, and explain the purpose of such fee.
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
18 Sept 2023, 09:53Good day
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Sept 2023, 09:53
Official
Good day
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
PLA
P.G. Lombard Attorneys's updateReviewer Update
18 Sept 2023, 13:23That is an insincere copy and paste reply designed to avoid responding to a complaint you have no defence against nor any lawful justification for. Please note that I am in the process of reporting this to the National Credit Regulator, unless you can reveal to the public in terms of what legislation you are entitled to change your account holders a monthly credit card fee, which to date has earned Standard Bank millions in seemingly unauthorised revenue.
PLA
P.G. Lombard Attorneys's update18 Sept 2023, 13:23
Reviewer Update
That is an insincere copy and paste reply designed to avoid responding to a complaint you have no defence against nor any lawful justification for. Please note that I am in the process of reporting this to the National Credit Regulator, unless you can reveal to the public in terms of what legislation you are entitled to change your account holders a monthly credit card fee, which to date has earned Standard Bank millions in seemingly unauthorised revenue.
Standard Bank's replyOfficial
18 Sept 2023, 13:26Dear P. G Lombard Attorneys
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kindest regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Sept 2023, 13:26
Official
Dear P. G Lombard Attorneys
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kindest regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
19 Sept 2023, 10:06Good day
Our team tried calling you to no avail.
Please confirm the convenient time we may contact you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm the convenient time we may contact you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Sept 2023, 10:06
Official
Good day
Our team tried calling you to no avail.
Please confirm the convenient time we may contact you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm the convenient time we may contact you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
PLA
P.G. Lombard Attorneys's updateReviewer Update
20 Sept 2023, 12:37Please provide a public response to our query, as we have numerous clients who claim that your card fee is in contravention of the National Credit Act. We would like you to reveal in terms of what legislation you are entitled to do this.
PLA
P.G. Lombard Attorneys's update20 Sept 2023, 12:37
Reviewer Update
Please provide a public response to our query, as we have numerous clients who claim that your card fee is in contravention of the National Credit Act. We would like you to reveal in terms of what legislation you are entitled to do this.
Standard Bank's replyOfficial
20 Sept 2023, 12:41Hi P.G Lombard Attorneys
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Sept 2023, 12:41
Official
Hi P.G Lombard Attorneys
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
PLA
P.G. Lombard Attorneys's updateReviewer Update
27 Sept 2023, 13:41Good day,
Please note that, due to your lack of a response and/or feedback, we have elected to report this matter to the National Credit Regulator, as it is obvious Standard Bank has no justification nor authorisation in terms of any legislation for levying a monthly card fee on their credit card holders accounts.
Please note that, due to your lack of a response and/or feedback, we have elected to report this matter to the National Credit Regulator, as it is obvious Standard Bank has no justification nor authorisation in terms of any legislation for levying a monthly card fee on their credit card holders accounts.
PLA
P.G. Lombard Attorneys's update27 Sept 2023, 13:41
Reviewer Update
Good day,
Please note that, due to your lack of a response and/or feedback, we have elected to report this matter to the National Credit Regulator, as it is obvious Standard Bank has no justification nor authorisation in terms of any legislation for levying a monthly card fee on their credit card holders accounts.
Please note that, due to your lack of a response and/or feedback, we have elected to report this matter to the National Credit Regulator, as it is obvious Standard Bank has no justification nor authorisation in terms of any legislation for levying a monthly card fee on their credit card holders accounts.
Standard Bank's replyOfficial
27 Sept 2023, 14:08Dear P.G Lombard Attorneys
Thank you for getting back to us on this matter.
We have requested feedback on this matter. Kindly await a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for getting back to us on this matter.
We have requested feedback on this matter. Kindly await a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply27 Sept 2023, 14:08
Official
Dear P.G Lombard Attorneys
Thank you for getting back to us on this matter.
We have requested feedback on this matter. Kindly await a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for getting back to us on this matter.
We have requested feedback on this matter. Kindly await a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
PLA
P.G. Lombard Attorneys's updateReviewer Update
27 Sept 2023, 14:35We have told you numerous times to post your feedback here, as the public would like to know why you are charging them a monthly fee that is not authorised by the National Credit Act.
PLA
P.G. Lombard Attorneys's update27 Sept 2023, 14:35
Reviewer Update
We have told you numerous times to post your feedback here, as the public would like to know why you are charging them a monthly fee that is not authorised by the National Credit Act.
Standard Bank's replyOfficial
27 Sept 2023, 14:43Good Day P.G Lombard
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Sept 2023, 14:43
Official
Good Day P.G Lombard
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***