SH
Samantha H

1 reviews | Active since Oct 2013

31 Aug 2015, 13:30

UNAUTHORISED BILLING ON MY CREDIT CARD

Good Day,<br> On the 27 August 2015 Villa Simona put a transaction of R7200 through on my credit card with out my authorisation, I caled the bank to reverse it as I did not have enough funds in my account and they allowed the Mechant to bank the transaction, I am now faced with a debit order of the full amount and Villa Simona refuses to reverse the transaction. I have informed all Parties on the date that the transaction cannot be done due to the funds not being sufficient in my account. Standbank will allow anyone to do anything on a custoemrs account.

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Replies (1)
Standard Bank
Standard Bank's reply01 Sept 2015, 07:21
Official
Hello sammyh,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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