CM
Cynthia M

1 reviews | Active since Sept 2013

27 Feb 2015, 15:42

Unauthorise debit orders

I have been a loyal customer of Standard bank for more than a decade now, but I am at the stage where I really need to swich banks with immidiate effect. I feel that my account has been opend to ***** and unfortunately the bank is unable to help or give solution. I have unauthorise debit orders that are going through my account on a monthly basis - where some succeeded and some returned unpaid and I am liable for those unpaid fees. I am holding the bank reliable because it means my account is not safe nor protected by them or they basically leaking out or selling our details to anyone who would bring money in. I have called and spoken to these companies that said they debiting or collecting on behalf of other companies, e.g: Statcol on behalf of SMV Enterprises and Digicash of others that I had to pay. The bank could not make some reversals because I realised after their *stipulated time*. I am just concern by the easy access that these people get our info and amazingly all these companies that are collected on for are from Durban whilst I live in Johannesburg. I really hope this particular bank tighten up their security or I wouldnt be the last leaving it and competition is high

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Replies (1)
Standard Bank
Standard Bank's reply02 Mar 2015, 09:20
Official
Hello nmosia1@,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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