nR
nikita R
1 reviews | Active since Mar 2021
04 Mar 2021, 08:49
UNAUTHOIZED MONEY TAKEN AWAY FROM MY ACCOUNT
Your bank deducted the same payment from my account 2 times. My account is in the minus. When I tried to call in , a robot says the lines are busy you need to return the 2 x duplicates immediately and check what is happening with your payments. This is absolutely unacceptable.
My account is in a negative amount right now and I needed to use my last money on school.
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Standard Bank's replyOfficial
04 Mar 2021, 18:47Hello Nikita,
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
**********
********** (fax)
***********
Standard Bank's reply04 Mar 2021, 18:47
Official
Hello Nikita,
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
**********
********** (fax)
***********