Unattended issue and poor service

Item: Standard Bank
Rating: 1
Author: Xolela N

How can Standard Bank boast to be going digital when their helplines and call centers are not reliable.

I called in and held the phone for 24 minutes will no clear assistance over my dispute regarding my service plan, My issue was not attended to and i am 'airtimeless' because of poor poor service, Dissapointed client.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

11 Jul 2019, 15:58

Dear Xolela

Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
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Standard Bank's reply11 Jul 2019, 15:58

Official

Dear Xolela

Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
***

Standard Bank's replyOfficial

15 Aug 2019, 10:19

Dear Xolela Dean Ngxabazi

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***

Standard Bank's reply15 Aug 2019, 10:19

Official