Unattendance to emails dedicated to informing the bank on allocations of payments. Email : ***

Unattendance to emails dedicated to informing the bank on allocations of payments. Email : ***

We are informed by standard bank to use this email address for any queries we have and to have them assist us on payment allocations.This emails are COMPLETELY ignored yet they sent us automated email saying that they will be in touch .They do not get back to us at all.I will then call to follow up on an email I'm very sure they recieved only to then later be told that the system allocated the payment automatically. This has happened twice already.how is this fair on the payer?clear communication being sent then completely ignored by the bank?I'm honestly getting tired of Standard Bank and their lack of care for their clients Definetly never opening a bank account with Standard bank. Because if this is How they treat us merely for being a finance house how bad does it get when one is an actual day to day Banker?This is totally unacceptable. You guys can do better than this!