Unathorised hardpull conducted for opening a puresave account.

I opened a puresave account with you a few months back. I have not began using it as I have not been able to get the internet banking functional and I have no time to get to a branch. What bothers me thou is that their are 2 hardpull enquiries on my credit profile from when I opened the account. I did not authorise your bank to do that and neither is in neccessary as I only app**** for a savings account. As you know hard pull reduce your credit score. I want your bank to immediately removed those hardpull notifications with all the credit beureas or I will report you to the NCA. What you did is not neccessary neither was I informed that my credit profile would be checked for a mere savings account.