UNASSISTED FRUSTRATED CLIENT

I had put in a complaint a few days ago with regards to my inability to access my finances on my account via internet banking and the I am very unhappy by the response I have been given as it has not changed my inability to access to my funds. Iv tried contacting the bank many times and emails as proof but have had no response to my cry about their assistance. I'm currently out of the country and will be for months thus I am unable to physically go to the bank myself and will only return to South Africa end of this new year.