gM
gugu M
1 reviews | Active since Nov 2015
09 Oct 2020, 06:24
Unapproved debit order without my consent
So I had consultant call me to make a quote for funeral cover last month.. gave her all the details of the people and all. Asked her to send me an email to verify the information which I didn't confirm at all. On the 1st. October a debit order of R476 goes through from my account from the funeral cover which I did not confirm or even confirm my account details. Apparently I approved the policy over the phone!! Yesterday i went to the bank only to wait for two hours without getting help or my money being reversed. I want it back and do cancel that policy I do not want it anymore
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Replies (2)
Standard Bank's replyOfficial
09 Oct 2020, 09:00Good day Gugu,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Standard Bank's reply09 Oct 2020, 09:00
Official
Good day Gugu,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
gM
gugu M's updateReviewer Update
13 Oct 2020, 07:07Hi . What is the progress with my case and when should I expect a reversal. Please also share the recording confirming that I gave the consultant my account number to debit.
gM
gugu M's update13 Oct 2020, 07:07
Reviewer Update
Hi . What is the progress with my case and when should I expect a reversal. Please also share the recording confirming that I gave the consultant my account number to debit.