unappropiate service

2/1 i laid a complaint of the bad service of standard bank and the response i got was that the will investigate the matter but as to yet there was no response on the investigation from head office.they want to pretend that we are important to them as clients but they just send out mails trying to get you to back off as they will do whatever they can to resolve the problem.and still they don't do anything this is unacceptable for me and i believe so many people will agree we are not children and want the matter resolve not just by saying so.why dont the people do their jobs as they should or give it to people that are willing to do it down to the t.