Unapologetically rude and unprofessional consultant

Spoke to Raymond today because i had a query about my card not arriving. Raymond’s tone was that of someone talking to someone who should already know the answer, (why am i even calling, since i know, you might ask), i called because i don’t work for Standard Bank and needed information as a customer but the response i received insinuated that i should already know that i won’t receive the card. Raymond did bot end the call to avoid the call going through to rate his service, so i do not have a reference. It’s unfortunate that this is the kind of service one gets from such a reputable bank. Raymond went on to assure me that “no, i’m not tired, this is how i am” when i pointed out that the way he spoke to me was not the way to speak to customers and recommended he gets training. He said nope, i’m like this everyday. It’s very sad actually