Unanswered Query.

For more than four weeks now I been trying to get an answer to a simple query about an unknown charge appearing on my bank statement. To date I have received no answer, no explanation and no help whatsoever. Escalating the query to Customer Relation Centre rendered no answer either. Instead these channles just close your case without providing any explanation and the query goes unresolved.

When a bank starts levying random charges to a customers account but cannot explain what those charges are for then red flags start waiving, especially in an industry already plagued by *****. Why is it that these large organisations have such little regard for their customers ?