1 reviews | Active since Apr 2012
Unanswered calls and e-mails, **** service
<p>I've been trying to get a hold of the iStore card department at Standard Bank for the past week now trying to find out if my application has been received or if any documents were outstanding, they were quick to call to advertise the product but now when push comes to shove...NOTHING... I have phoned every day at various time, I've sent e-mails...NOTHING... my call are either not answered at all so after holding for 20 minutes I hang up...or my calls are put through and dropped.</p> <p> </p> <p>Seriously is this customer service? as a first time client getting a taste of what it is like working with Standard Bank I must say I am not impressed!! looks like customer service is a thing of the past in this forsaken country of ours!!!</p> <p> </p>
Good day Julian
Thank you for your posting.
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We await your response.
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Complaint Resolution Centre
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Good day Julian
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
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Good day Julian
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Julian
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Julian
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Julian
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
I would like to thank Clint Petersen for getting back to me so fast and giving me real answers about my card and application process.
The rest of the service I've received from Standard Bank is just plain pathetic, call centre never answers the phone and Lindiwe Madida from the istore card team at standard bank delivers just plain pathetic service, she does not read the e-mails properly, only giving generic responses and then takes 2-3 days to respond to my e-mails.
From a first time customers pespective I would not advise people to go to Standrard Bank ever!
The only pereson who really helped me at the end of the day was Clint Petersen, the rest of the people who are suppose to respond to my e-mails, who are employed to do so ( ye syou Lindiwe Madida ) are just plain and lazy and pathetic.
why does a person have to wait two weeks with e-mails and unanswered calls to just find out if his card is on it's way and how to activate it? ( it's still not working, no idea why cause I can't get through on the call centre after waiting for 20 minutes and nobody answers their e-mails)
Don't even get me started with CCD couriers, the company you use to deliver your cards. I had to wait a week because they never pitch to the agreed upon dates and times.
completely pathetic and utterly disgusted with Standard Bank.
I would like to thank Clint Petersen for getting back to me so fast and giving me real answers about my card and application process.
The rest of the service I've received from Standard Bank is just plain pathetic, call centre never answers the phone and Lindiwe Madida from the istore card team at standard bank delivers just plain pathetic service, she does not read the e-mails properly, only giving generic responses and then takes 2-3 days to respond to my e-mails.
From a first time customers pespective I would not advise people to go to Standrard Bank ever!
The only pereson who really helped me at the end of the day was Clint Petersen, the rest of the people who are suppose to respond to my e-mails, who are employed to do so ( ye syou Lindiwe Madida ) are just plain and lazy and pathetic.
why does a person have to wait two weeks with e-mails and unanswered calls to just find out if his card is on it's way and how to activate it? ( it's still not working, no idea why cause I can't get through on the call centre after waiting for 20 minutes and nobody answers their e-mails)
Don't even get me started with CCD couriers, the company you use to deliver your cards. I had to wait a week because they never pitch to the agreed upon dates and times.
completely pathetic and utterly disgusted with Standard Bank.