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Shaheda B

1 reviews | Active since Nov 2018

09 Nov 2018, 18:52

Unacceptably High ATM Fee from Standard Bank ATM

Opened an Access Current Account with Standard Bank early this year . Withdrew an amount of R2000 via Standard Banks ATM and was charged an unacceptable fee of R36.40 . This was my first ATM withdrawal since the account was opened and I am totally astounded that Standard Bank can charge such a huge fee for an ATM withdrawal .

I have been banking with Standard Bank since 1997 , and have have two home loans with the Bank .

I regard this huge ATM fee of R36.40 as a totally unacceptable and expect to be refunded in full for this charge .

0
Replies (3)
Standard Bank
Standard Bank's reply12 Nov 2018, 10:56
Official
 
Dear  Shaheda
 
Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply12 Nov 2018, 14:53
Official
Dear  Shaheda Ballim 

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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SB
Shaheda B's update29 Nov 2018, 17:30
Reviewer Update
Dear Clint Petersen Thank you for reversing the fee and resolving my complaint. Much appreciated. Kind regards