Unacceptable Turnaround Time Frames & Poor Service

My application to extend my bond term has been submitted 23 September 2015 already and I was advised that it takes 15-20days to process and finalise a response. Too date I have had no response. Annekie Modibe from The Homeloans Service Recovery Unit reads my emails but just does not bother to send a response, whether it is a holding reply. I thinks Standard Bank has just NO clue about customer service. U guys SUCK and I want to take all my business, not that you are bothered, away and move everything to another bank.