JN
Jeanie N
1 reviews | Active since Sept 2017
06 May 2021, 09:06
Unacceptable Turnaround from Standard Management
Tried to get my limit increased to make a transfer. Still awaiting for the limit , the call centre staff tried to make the change and had no response from their management to approve the limit . It’s truly unacceptable that their management sitting in theirIvory tower takes over 24 hours to approve . Clients should have an option to make their limit change online . The other banks offer this service .
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Standard Bank's replyOfficial
06 May 2021, 13:56Hello Jeanie
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Standard Bank's reply06 May 2021, 13:56
Official
Hello Jeanie
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********