unacceptable, time-consuming, and highly unprofessional

I am extremely frustrated with the level of service I have received from Standard Bank today.

I called at 10:52 this morning seeking assistance with TPFA and have been passed from one number to another with no resolution. I have spent hours on hold across multiple lines, and it is now 14:16 with absolutely no assistance provided.

On the one occasion I managed to get through to a consultant, I was placed on hold again for 10 minutes, only to be told that the consultant did not know how to assist with my query. I was then given three contact numbers for individuals supposedly dedicated to handling TPFA queries , Boitumelo, Ayanda, and Malon.

Unfortunately:

* The numbers for Boitumelo and Malon go straight to voicemail. * The number for Malon rings continuously with no answer. * None of these contacts have been reachable the entire day.

I also contacted the Business Online support line, but every agent I spoke to advised that they can only assist with password-related issues and are unable to help with TPFA.

This raises a very serious concern: how is it possible that a bank as large as Standard Bank does not have adequately trained staff to handle its own systems? Are customers seriously expected to believe that in the whole of South Africa, only three individuals are capable of assisting with TPFA and all of them are unavailable at the same time for an entire day?

This experience has been completely unacceptable, time-consuming, and highly unprofessional. I expect urgent intervention and proper assistance with my query.

i am on hold for over 12 minutes as i am typing this at 14h22. imagine 4 hours later i am yet to go through to someone from TPFA.