Unacceptable Service on Standard Bank Prestige Account – No Support, No Accountability

I am lodging this complaint due to the completely unacceptable level of service I am receiving on my Standard Bank Prestige Account.

My private banker has been on leave, and during this time not a single colleague has stepped in to assist me. I have sent multiple emails over the past four days and have been ignored. No acknowledgment, no updates, no solutions.

To make matters worse, I attempted to resolve this via the Standard Bank in-app chat. The consultant assisting me abruptly exited the chat without resolving my issue. This behaviour is unprofessional and disrespectful.

This is not an isolated incident. Even when my private banker is not on leave, he is consistently unreachable. If he is not away, he simply does not respond. This makes me question why this account is marketed as “private banking” when basic access and service are clearly not guaranteed.

I am paying for a premium service that I am clearly not receiving. At this point, the Prestige account offers no advantage over standard banking, except higher fees!

I expect: • Immediate contact and resolution of my outstanding queries • Proper cover and accountability when my private banker is unavailable • An explanation as to why clients are left stranded with no support

If this is how Standard Bank treats its Prestige clients, then serious questions need to be asked about the value and integrity of this offering.