Unacceptable service from the Home loans sales team

Standard bank service is disappointing, I have app**** for one of their products on the 21 August 2020 with a promise of feedback on the 25th August 2020 and a finalization turnaround time of about 7-10 working days. To date my transaction is still pending and there is finger pointing between the attorney's office and Standard bank.

The consultant who was/is handling my application Mongezi Nkasane has not bothered to respond to any of my calls that I have made to the department every single day since the 25th of August. Every time I call I would be told he would call me back in 5 mins, well it has turned into days and weeks waiting for his call.

I escalated the matter to Lynette Buntting' Standa', whom I was advised is Mongezi's Team leader or Manager.

She assigned the matter to Thuso Mafereka who promised to give resolution by 12 midday today the 9th September 2020. Almost 3 hours later I am still waiting for his response.

I guess it has become a norm at Standard bank that you do not give a courtesy call to your clients to at least update them on the query at hand.