JS
John S

1 reviews | Active since Oct 2017

27 Oct 2020, 14:53

UNACCEPTABLE SERVICE FROM STANDARD BANK

I am an EXTREMELY unhappy client of Standard Bank. Have been with the bank for many years and supported them having personal accounts, business accounts, house loans, motor vehicle financing etc. My personal account is a Prestige account. I have always received monthly statements, which have been electronic over the past couple of years. The last statement via email I received was on the 12 October 2019. I have sent numerous emails requesting outstanding statements and new statements to be emailed to myself. I HAVE HAD NO JOY WHATSOEVER! I have copies of all correspondence regarding this that I would love to send to a senior bank executive and would appreciate an explanation? My account no is *** and contact no is ***.

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Replies (2)
Standard Bank
Standard Bank's reply27 Oct 2020, 17:17
Official
Dear John Stegmann

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply02 Nov 2020, 14:36
Official
Good day Mr John Stegmann

Thank you for allowing us the opportunity to look into your matter. 

An email response has been sent to you today 02 November 2020. 

We appreciate your support and loyalty. 

Kind regards 

Complaint Resolution Centre
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