RB
Rhoda B
1 reviews | Active since Oct 2012
25 Sept 2024, 15:53
Unacceptable service from Standard bank
I have tried numerous times to upload documents for FICA, even went into the bank today with no help after waiting for an hour. Been on calls for more than 3 hours and been sent from one dept to another. Also tried upload online and the tabs are different as to instructions. Asked who my relationship banker is and no one knows. Very unhelpful and useless bank. And now my account is frozen...... REALLY. AFTER BEING AN FNB CUSNTOMER FOR MANY YEARS THIS IS UNACCEPTABLE.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
25 Sept 2024, 16:04Hi Rhoda
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Sept 2024, 16:04
Official
Hi Rhoda
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
25 Sept 2024, 16:23Hi Rhoda
Thank you for the details. We will follow up and get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the details. We will follow up and get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Sept 2024, 16:23
Official
Hi Rhoda
Thank you for the details. We will follow up and get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the details. We will follow up and get back to you.
Kind Regards
Standard Bank Hello Peter Team
***