Unacceptable service from Standard Bank

I had taken a loan with Standard bank in January this year, I had asked for my debit order to be scheduled on the 30th of each month. It's now the 5th of Feb and I see that there are no debits that have gone off my account. I've been trying to contact somebody from Standard bank since last week and I keep being transferred to different departments, I just need some clarity please! I even went to mt nearest branch, that being Briardene and they were unable to assist me with a copy of my original loan contract, I was asked to call the loan department and when I called, there was absolutely no service, I keep hearing that their systems are slow and I should either call back or I get transferred to departments where people are unable to help me.

I am actually appalled by the lack of customer service and there is absolutely no enthusiasm to assist me as a client of Standard Bank.

I have used this platform as there is no joy when I call the client contact center. I need to please have urgent clarity on this matter!!!!!!!!!!!!!!!!!!!!!!!