UNACCEPTABLE SERVICE

Good Day

Allow me to share something of my frustrations with Standard Bank:

1. At 0715 this morning, while on internet banking, I noticed several *****ulent amounts amounting to over R30 000. 2. I immediately phoned and reported this. A helpful consultant blocked my card and I was advised to go into a branch to source a new card. Not being a personal account, I needed to find out what signatories would be required to procure the card. Easy question. 3. The card was blocked obviously and I had no access to properly see what had transpired on my account. I do understand completely this necessary inconvenience. 4. The lady on the phone who blocked the card, put me through to someone to speak to regarding my question. After waiting 35 minutes my cell phone gave up. 5. I then phoned from a land line just after 0800 and spent 2 sessions of over 30 minutes, without ever speaking to anyone. 6. After an email search, I discovered the name and address of the last Standard Bank consultant who had made contact with me to introduce themselves. I emailed her requesting, quite simply, what was required of us to procure another card. 7. She kindly responded, after a while, informing me that she was no longer our relationship manager, and provided with another name and address. I emailed said person with my query. 8. After a couple of hours with no response, I phoned said person and was assured of an email response to my query. 9. It is now 1600 and I’m pretty sure I’ll receive no response today. 10. Please record my extreme dissatisfaction and disappointment with Standard Bank. I just needed a simple answer to a simple question before I endured the frustration of entering a branch, spending hours potentially just to sort out the ***** that Standard Bank allowed on our account. 11. And there is absolutely nothing I can do now until tomorrow!

Regards Paul Smit