KM
Kenneth M

1 reviews | Active since Feb 2015

08 Jun 2021, 13:47

Unacceptable Service

Last year with the hard lock down, Standard Bank decided to stop debiting my account for 3 months without my consent, however I taught at the time what a nice gesture. After the 4th month they started debiting again and I taught everything was okay until they called me for the arrears, I told them that I never requested the break and they stopped debiting but they were and still is adamant that i must pay it.

I have e-mail both Mr. Sim Tshabalala and Mr. Ben Kruger, but as always it was passed to someone that had no idea how to work with people. I spoke to a Colin Kriel who refused to understand my point and could defend the arrears. I was then push from pallor to post but to date no help but a Combined Summons for something they did. No call from their attorneys Stupel and Berman just a summons.

Standard Bank is truly the worst bank to have dealings with

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Replies (1)
Standard Bank
Standard Bank's reply09 Jun 2021, 04:33
Official
Hello Kenneth, 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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