1 reviews | Active since Jul 2021
Unacceptable service
3 month Delayed Cancellation and Acceptance for Property Purchase
I'm extremely frustration regarding the prolonged delay in canceling and accepting my property purchase on August 21, 2024. Three months later, we're still awaiting resolution.
Ntombi Gumede has been communicating withthe sler and agency via email, promising to process the figures and appoint a conveyancer. However, despite repeated assurances of completion within a week, there's been no progress.
The estate agency and seller confirm Standard Bank is the holdup. This uncer*****y has turned a joyful experience into a nightmare. We're at the breaking point, considering canceling the purchase due to Standard Bank's lack of progress, which has left us destitute.
I urge you to intervene and expedite this matter. Please provide a clear timeline for resolution.
Immediate attention would be greatly appreciated.
Sincerely, Astrid
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Our team will reach out to further assist.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Our team will reach out to further assist.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
***