Unacceptable service

Good day,

I want to log a complaint.

My ****her passed away and Veritas who is assisting with the estate send through the documents to Standard Bank to report his death.

Today we must find out my mom's account is bloged and she is the deceased. She is unable to use her bank card and online banking. She receives pension on month end and now it will be returned.

How is it possible to log her account if it is my father that passed away? We need this to be fixed a.s a.p before close of business tomorrow or we will go to the ombudsman.

You are not the number 1 bank in S.A if this is the type of service your clients gets.

I need urgent feedback on this.

Yolandi Barnard ***