Item: Standard Bank
Rating: 1
Author: johan W

Standard Bank's replyOfficial

19 Feb 2020, 17:35

Hello Johan

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

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Standard Bank's reply19 Feb 2020, 17:35

Official

Hello Johan

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

***

jW

johan W's updateReviewer Update

19 Feb 2020, 19:29

Thanks or the feedback. I want to know where to from here? Already waiting three business days and still not resolved. Apparently managers are too busy to attend to clients issues. When can I expect feedback? Also please provide e mail address/ contact number for person addressing this matter. I am on the point to loose quit an amount of money as this client who paid a deposit dont want to wait any more, and consider asking a refund, whilst Standard bank is at fault by not resolving this matter.

Awaiting your urgent response

Thank you

jW

johan W's update19 Feb 2020, 19:29

Reviewer Update

Thanks or the feedback. I want to know where to from here? Already waiting three business days and still not resolved. Apparently managers are too busy to attend to clients issues. When can I expect feedback? Also please provide e mail address/ contact number for person addressing this matter. I am on the point to loose quit an amount of money as this client who paid a deposit dont want to wait any more, and consider asking a refund, whilst Standard bank is at fault by not resolving this matter.

Awaiting your urgent response

Thank you

jW

johan W's updateReviewer Update

19 Feb 2020, 19:29

Thanks or the feedback. I want to know where to from here? Already waiting three business days and still not resolved. Apparently managers are too busy to attend to clients issues. When can I expect feedback? Also please provide e mail address/ contact number for person addressing this matter. I am on the point to loose quit an amount of money as this client who paid a deposit dont want to wait any more, and consider asking a refund, whilst Standard bank is at fault by not resolving this matter.

Awaiting your urgent response

Thank you

jW

johan W's update19 Feb 2020, 19:29

Reviewer Update

Thanks or the feedback. I want to know where to from here? Already waiting three business days and still not resolved. Apparently managers are too busy to attend to clients issues. When can I expect feedback? Also please provide e mail address/ contact number for person addressing this matter. I am on the point to loose quit an amount of money as this client who paid a deposit dont want to wait any more, and consider asking a refund, whilst Standard bank is at fault by not resolving this matter.

Awaiting your urgent response

Thank you

unacceptable service