Unacceptable Service and Unresolved Account Closure

In 2021, I took every possible step to close my account with Standard Bank, including calling, visiting the branch, and using the app to ensure it was properly closed. Fast forward to 2024, and I was due a refund from SARS, which was mistakenly sent to my old account—an account that should have been closed. To my shock, I discovered that not only was the account still open, but I also apparently owed R17,000. As a result, the money from SARS was used to settle this debt. I visited the bank three times, explaining the situation, but no one was able to assist me, claiming they couldn’t do anything. This is unacceptable, especially given that I took all necessary steps to close the account years ago. Extremely disappointed with the service and lack of resolution.