Unacceptable service

I have been banking with standard bank since the age of 5 and this is the servicei get for my loyalty , i came to the randburg branch to exchange a gift of Euros that was given to me by my family that was visiting south Africa, i was told that i need the personal details and address of this family from over seas, the cheek you have to think that i must now take my own time to contact my family who live in a different time zone just to ask them their address before you would exchange some euros for me, I went to Nedbank who helped me with pleasure, because of this everyone i know from Abroad all the way to the person standing next to me on the bus, will get a bad revue of this company, and if the exchange was done i wouldnt have had the car accident leaving another bank that i had to attend just because my own bank wouldnt help me, i dont even have a cellphone any more to phone my family, **removed criteria***