Unacceptable service

A transfer was paid into my account on the 22nd of November. My account was blocked on that day without any notice or reason. I had to phone in to find out why and was directed to your ***** department. It is now the 4th of December and still absolutely nothing has been done. I have had to phone in and wait on the phone between 15-30 minutes every day. I have been unable to pay any of my expenses and the lack of urgency from Standard Bank is completely unacceptable. The icing on the cake is getting hastled by your vehicle finance department telling me my car payment is overdue and I need to give them a payment date cause it will affect my credit score which almost sent me over the edge. Get your departments to communicate. They should be phoning me to tell me what they doing to sort it out, not me phoning all your departments to make sure everyone is on the same page. Absolute circus. Don't block someone's account and then take a ridiculous amount of time to sort it out. I sent all the documents and proof requested. This was sent a week and a half ago. On the phone every day I hear a different story and just email escalations being done by your ***** department to another ***** department which go nowhere. In 2 weeks all I have heard from your ***** department via email is "What is your account number"? I have been a customer for 13 years and once this is sorted out I will be moving somewhere else immediately. Do not send me your standard macro saying someone will be in touch cause I've heard that for 2 weeks and heard nothing. Please let me know before the end of today when you have unblocked my account. This is ridiculous