Unacceptable Service

Logged a request with one of the Consultant at Standard Bank Vehicle Asset on the 13 June 2015 for Ref no:***, was advised via sms that my request will be due on the 29 June 2015 up until today no one has bothered to contact me regarding this request and this was regarding refinancing on my residual amount for my vehicle.<br> Followed up on my request today 1 July 2015 and was told that I need to make a payment by the 4th which is this Friday, requested to speak to a Manager and was told that there was no manager, requested that this matter be escalated and was told by Karen (Consultant) that she will refer the matter to the consultant who was <br> assigned on my request (GOD KNOWS WHO?)<br> <br> Now I ask myself 2 questions regarding this:<br> <br> 1. What kind of service is this? where you have to wait for a 2 weeks turn-around time for your request to be processed and still does not get any feedback from any of their Consultants.<br> 2. If I didn't take the ownership of following up, how else would I have know about the expected payment I had to make, this is the worst experience I have ever came across, who gets money in such a short space of time.<br> <br> What an Inconvenience....<br> Unbelievable.