mM
mikiya M
1 reviews | Active since Jul 2012
31 Dec 2020, 10:18
Unacceptable service
Needed to change my pin for my vivo rewards card and I registered with my standard bank Sim card, I have been fighting with this guy's from rewards card only to find out it was not their faulty, had to recharge my Sim thinking I dint have airtime only to find out that I do have airtime. I couldn't make outgoing calls, can't view balances on this Sim card. I called their call center only to be to told that they needed to refresh the apn and on top of that I have to wait for 2 hours before I can use the sim.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
31 Dec 2020, 11:57Hello Mikiya
Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply31 Dec 2020, 11:57
Official
Hello Mikiya
Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
mM
mikiya M's updateReviewer Update
31 Dec 2020, 12:32I don't want escalation I want my number working now, I have waited for the 2 hours that I was told to wait for and the ****** Sim card is not working. My mother in law is at the Dr and I need to make a payment
mM
mikiya M's update31 Dec 2020, 12:32
Reviewer Update
I don't want escalation I want my number working now, I have waited for the 2 hours that I was told to wait for and the ****** Sim card is not working. My mother in law is at the Dr and I need to make a payment
Standard Bank's replyOfficial
04 Jan 2021, 16:13Good day Mikiya,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards,
Complaint Resolution Centre.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards,
Complaint Resolution Centre.
Standard Bank's reply04 Jan 2021, 16:13
Official
Good day Mikiya,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards,
Complaint Resolution Centre.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards,
Complaint Resolution Centre.
mM
mikiya M's updateReviewer Update
15 Jan 2021, 17:54Can you please stop insulting my intelligence and like I said I'm going to cancel this Sim subscription and furthermore I'm going to close my account.
mM
mikiya M's update15 Jan 2021, 17:54
Reviewer Update
Can you please stop insulting my intelligence and like I said I'm going to cancel this Sim subscription and furthermore I'm going to close my account.