UNACCEPTABLE SERVICE

We app**** for a Prestige Account at the end of March 2015, after a huge delay and system problems the account was eventually opened at the beginning of May 2015. We were advised on the 5 May 2015 that we will receive our cards within 7-10 working days, to date we have not received our cards, its now the 22nd working day. There is a problem with IT once again, how does this become my problem, when my husband called card division they had no record that our cards have been ordered, i am fed up with all the delays, i want my card by Saturday 30 May 2015. Furthermore we were misled into thinking that we get free airport parking, when in fact you get a valet service to park your car outside the airport with a R10 discount! This type of service is unacceptable, we were promised the world but no one is delivering, its true what they say opening a new bank account is a nightmare! We are moving backward!