Unacceptable service

I've been with standard bank 29 years so far..With the service I got yesterday from the Greenstone branch Unacceptable. Open accounts for my children, as they are of legal age yesterday 2024-06-01. (Children present as well as wife ).Spend two hours there do biometrics and paper work .

To find out today 2024-06-02 .As we want to put money I into their accounts. Credentials are wrong, other cards link to their account that doesn't belong to us. Internet banking that we didn't agree to .

What has gone wrong Standerd bank .? Where has the professional service gone ? Also only 6 consultants for a big brance at month end