MM
Mboye M
1 reviews | Active since May 2024
06 May 2024, 19:41
Unacceptable Service!
Terrible experience. I changed my account from a Gold Account to Prestige based on the promise that I will get UCount points. It is now 3 months later and I am still waiting. I was told the delay is due to a backlog but this is unacceptable from a banking service!
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
07 May 2024, 06:55Dear Mboye
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 May 2024, 06:55
Official
Dear Mboye
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
07 May 2024, 13:30Dear Mboye
Our team has attempted to reach you without success.
Please let the team know when it would be most convenient to contact you.
Eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Our team has attempted to reach you without success.
Please let the team know when it would be most convenient to contact you.
Eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 May 2024, 13:30
Official
Dear Mboye
Our team has attempted to reach you without success.
Please let the team know when it would be most convenient to contact you.
Eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Our team has attempted to reach you without success.
Please let the team know when it would be most convenient to contact you.
Eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
MM
Mboye M's updateReviewer Update
07 May 2024, 17:00Good day, you’re welcome to contact me anytime tomorrow between 8am to 10am.
MM
Mboye M's update07 May 2024, 17:00
Reviewer Update
Good day, you’re welcome to contact me anytime tomorrow between 8am to 10am.
MM
Mboye M's updateReviewer Update
10 May 2024, 06:42Hi Standard Bank
I still haven’t received a call from you. This is why I need to move to another bank. You clearly don’t value your customers.
I still haven’t received a call from you. This is why I need to move to another bank. You clearly don’t value your customers.
MM
Mboye M's update10 May 2024, 06:42
Reviewer Update
Hi Standard Bank
I still haven’t received a call from you. This is why I need to move to another bank. You clearly don’t value your customers.
I still haven’t received a call from you. This is why I need to move to another bank. You clearly don’t value your customers.
Standard Bank's replyOfficial
10 May 2024, 07:08Dear Mboye
We sincerely apologize for the delay.
Please be advised that our team will be in touch with further feedback.
Have a great day further.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay.
Please be advised that our team will be in touch with further feedback.
Have a great day further.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 May 2024, 07:08
Official
Dear Mboye
We sincerely apologize for the delay.
Please be advised that our team will be in touch with further feedback.
Have a great day further.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay.
Please be advised that our team will be in touch with further feedback.
Have a great day further.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***