1 reviews | Active since Jun 2017

27 Jun 2017, 15:26

Unacceptable service

<p>Yesterday i tried to withdraw money from a standard bank atm but the cash did not dispense, i then call standard bank client care line and i was advised that the money will be reversed back to my account within 24 hrs and that the was nothing else they could assist me. 24hrs later my account hasn't been credited. I then went to the standard bank branch in hazyview and they now telling me they will investigate the matter however the turnaround time is 7 days. I have bills to pay, i can't wait for 7 days for my hard earned money. This is not good service, im so disappointed

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Replies (1)
Standard Bank
Standard Bank's reply06 Jul 2017, 15:36
Official

Dear Faith Twala

Thank you for your posting.

I have been trying to contact you and left my details as well. Please contact me when you can in order for us to resolve this matter.

Kind regards

Clint Petersen

Complaint Resolution Centre

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