Unacceptable service

<p>After being initially excited to join ucount rewards and their many advertised advantages I went for the first time to Makro today to use my well earned points. Well what a lot of nonsence and irritation, my card was declined on first use, when I phoned the number on the card to query what the matter was I was told they had technical issues with the cards being used at Makro. I was told to use my debit card instead. WHY??? ... after paying a monthly fee for the card I could now not use it! Not only could I not use it but I was told they would not transfer the money I'd just spent on my debit card from my ucounts account unless I had 20 000 points available. When I asked why if they had technical issues with Makro for a few days did they not send out sms informing us. Ucounts really need to up their game, you have one very unhappy customer and it reflects badly on standard bank. I will be cancelling my ucounts account immediately, why should I pay a monthly fee and get NOTHING back in return.</p>