UNACCEPTABLE Service!!!!!!!!!!!!!!!!!!!

<p>I am highly irritated with Standard Bank at the moment. </p> <p> </p> <p>I was on the phone with Standard Bank yesterday for over an hour, exhausting MY airtime to get this mess sorted out. I first spoke to your ***** department who informed me there was still no progress with my garage card and they advised me that they have escalated the matter, its now been going on for over a month. Ref. number for the ***** case is 932589 / ********** 76934Then the debit order for this ***** was debited from my account yesterday for the amount of R7324.29, AFTER I was informed by the ***** department that the amount would not be debited until the ***** case has been finalized !<br />I spoke to Zenzele yesterday as well, ref. ********** 722, after a long argument with him, he PROMISED me that the money would be refunded back into my Cheque account before the close of business 28 March, nothing was refunded. I informed Zenzele to refund this money immediately as all my other debit orders are now going to bounce due to insufficient funds, this amount for my garage card was never supposed to be debited from my account in the first place. </p> <p><br />I again called Standard Bank this morning, another 37 minutes out of MY airtime to find out why the debit order has not yet been reversed after I was promised by Zenzele yesterday. Ubanti which is the consultant who I spoke with this morning then informed me he wasn't in yet and she would send him an urgent email which she promised she would cc me in on - I have received no email regarding this. </p> <p><br />I then received a voice mail from Precious stating that the refunded debit order will not be able to get processed - I now have to first fetch my new Garage Card from the Boksburg Standard Bank and only once this has been activated will the money be refunded into my account. <br />THIS IS UNACCEPTABLE - is Standard Bank now going to be liable for my debit orders which have bounced due to insufficient funds, because Standard Bank deducted money for my garage card which they weren't supposed to debit until the finalization of my ***** case. </p> <p><br />If this R7324.29 is not refunded today, I will move all my banking accounts from Standard Bank to another Bank, because this is UTTER BULL****!<br />I demand that you forward this mail onto management and get one of the managers to call me back ASAP, I don't want to speak to a team-leader again. Yesterday Zenzele promised the money would be refunded so that my debit orders don't bounce today I am informed by Precious it will not be. This is unacceptable. Your phone calls are all recorded, I suggest you tell your management to go and listen to the calls. </p> <p><br />I want feed bank within the hour!</p> <p><br />Daniela </p>