RC
Ruwayda C
1 reviews | Active since Feb 2017
29 Sept 2025, 11:14
Unacceptable service
Worst service ever in a long line of unacceptable incidents. Settled my overdraft just to find out two days before payday that my account has been closed. How many unhelpful phonecalls later.y salary not going to het paid into my account, my bond with Standard bank won't get paid, neither will my debits. Why was I not informed beforehand? No everybody is like🤷. Which leaves me running around because of once again unacceptable service from Standard bank
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
29 Sept 2025, 11:23Good day Ruwayda,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply29 Sept 2025, 11:23
Official
Good day Ruwayda,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
RC
Ruwayda C's updateReviewer Update
01 Oct 2025, 09:07Hi im still waiting for the Financial Ad to call me back with feedback. Phoned yesterday morning and said he is going to call me back later. Im still waiting. In the meantime I cannot even arrange for my debits to be paid. My salary isnt returned and Standard bank homeloans is sending me threatening letters of taking away my 1% discount for not having an account with them because they closed it. 1%, really im so scared. There isnt even anybody dealing with returning money that is paid into a non existent account to escalate it, according to Customer Care. This is causing me endless frustration, running around and having to explain and making arrangements for debits not going off. This is very poor service from Standard Bank that is supposed to be a reputable bank.
RC
Ruwayda C's update01 Oct 2025, 09:07
Reviewer Update
Hi im still waiting for the Financial Ad to call me back with feedback. Phoned yesterday morning and said he is going to call me back later. Im still waiting. In the meantime I cannot even arrange for my debits to be paid. My salary isnt returned and Standard bank homeloans is sending me threatening letters of taking away my 1% discount for not having an account with them because they closed it. 1%, really im so scared. There isnt even anybody dealing with returning money that is paid into a non existent account to escalate it, according to Customer Care. This is causing me endless frustration, running around and having to explain and making arrangements for debits not going off. This is very poor service from Standard Bank that is supposed to be a reputable bank.
Standard Bank's replyOfficial
02 Oct 2025, 12:31Good day Ruwayda,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply02 Oct 2025, 12:31
Official
Good day Ruwayda,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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