UNACCEPTABLE SERVICE!!

I have sent this complaint to STD BANK with no response. On the 24 Dec my daughter Dominique McLean, went to the STD Bank ATM at New Redruth to deposit a total of R8100 into her bank account so she could do her monthly transfer to my account for her debit orders that go off in my name.

She had to do more than one deposit. A total of 4500 went into her account. She then tried to do the balance of 3600, the machine switched off and only registered 700. The other 2900 did not reflect in her account. On the 24 Dec she called the New Market branch to report it but they were closed. She left to go on holiday on the 26th Dec & couldn’t go into the branch to report it. She called on the 27 Dec & they gave her a ref no. She was promised the money would be returned on the 4 Jan.

Received a messaged that the claim is still in progress. She went back in Feb & was told they can’t find the cash.

This is money due to me & as a Prestige client feel this totally unacceptable. Please call me?