TM
Thutoneo M
1 reviews | Active since May 2017
24 Jun 2019, 14:35
Unacceptable service
Iv logged a query on the 9/04/2019 that was due on 18/06/2019. Iv spent more in calling to follow up on the service requests, ending up with no feedback. iv visited the Loch Logan branch a countless times to this point i do not have feedback. consultants have promised to call me back but never. this is absurd and totally unacceptable!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
25 Jun 2019, 06:09Hello Thutoneo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply25 Jun 2019, 06:09
Official
Hello Thutoneo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
***
*** (fax)
***
TM
Thutoneo M's updateReviewer Update
28 Jun 2019, 12:55Standard Bank Head office
you have responded to my review here on Hello Peter on the 25/06/2019. Today it is the 28/06/2019 and no one has bothered to contact me. I STILL DO NOT KNOW ANYTHING! This query was logged in April already and due date was 18th June, now I have to wait some more for you guys to actually give me feedback?? from April until now what has been done about this? this is totally unacceptable and I demand answers and money back by atleast 01/07/2019. I cannot keep following up like this going up and down and you guys are doing ABSOLUTELY NOTHING about it!
you have responded to my review here on Hello Peter on the 25/06/2019. Today it is the 28/06/2019 and no one has bothered to contact me. I STILL DO NOT KNOW ANYTHING! This query was logged in April already and due date was 18th June, now I have to wait some more for you guys to actually give me feedback?? from April until now what has been done about this? this is totally unacceptable and I demand answers and money back by atleast 01/07/2019. I cannot keep following up like this going up and down and you guys are doing ABSOLUTELY NOTHING about it!
TM
Thutoneo M's update28 Jun 2019, 12:55
Reviewer Update
Standard Bank Head office
you have responded to my review here on Hello Peter on the 25/06/2019. Today it is the 28/06/2019 and no one has bothered to contact me. I STILL DO NOT KNOW ANYTHING! This query was logged in April already and due date was 18th June, now I have to wait some more for you guys to actually give me feedback?? from April until now what has been done about this? this is totally unacceptable and I demand answers and money back by atleast 01/07/2019. I cannot keep following up like this going up and down and you guys are doing ABSOLUTELY NOTHING about it!
you have responded to my review here on Hello Peter on the 25/06/2019. Today it is the 28/06/2019 and no one has bothered to contact me. I STILL DO NOT KNOW ANYTHING! This query was logged in April already and due date was 18th June, now I have to wait some more for you guys to actually give me feedback?? from April until now what has been done about this? this is totally unacceptable and I demand answers and money back by atleast 01/07/2019. I cannot keep following up like this going up and down and you guys are doing ABSOLUTELY NOTHING about it!
Standard Bank's replyOfficial
01 Jul 2019, 10:15Dear Thutoneo Matlhoahela
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that feedback has been provided to you.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that feedback has been provided to you.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply01 Jul 2019, 10:15
Official
Dear Thutoneo Matlhoahela
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that feedback has been provided to you.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that feedback has been provided to you.
Kind regards
Clint Petersen
Complaint Resolution Centre
***