Unacceptable service

I really can't believe the service I received from Standard Bank today. So I called the contact centre this morning wanting to open a business account and the lady did say the sales team will call me within 24hrs which was understandable. I then ask her to make an appointment with one of the business consultants around here in East London because I needed the account today due to the huge payment expected tonight. She said there's no need I can go to any standard bank and open a business account. So since my details were passed to the sales team in the morning and No one called, I set out to standard bank East London at 14h00 on Oxford street and there was not help, since the tellers and enquiries were busy, I knocked on the door written "Business Consultant" no one answer and one of the tellers called me over while she was busy with a client and asked me if I was looking for someone, I told her I wanted to open a business account and she told me they don't open business accounts at that branch, I must go to the standard bank in Vincent here in East London. Struggling after so much traffic I got to Vincent at 14h40 and the receptionist was kind and told me to wait a bit as the business consultant is busy with a client (after she check my documents). Myself and business partner then set down waiting for the lady to finish and at 15h00 when her client had left she came to us and told us that she is closed for the day come back on monday because she has paperwork to do and she's working alone. She said she doesn't know why the receptionist put us on the list because this is how she works. Is this right? To us it tells us about the service we can expect going forward. This was the only business we decided to open at standard bank since all our other business are at FNB, the standard bank call centre was awesome but the service at the branches is unacceptable. We trying to make money here.