Unacceptable Service

On the 11 December I emailed documents for the Debit order for a U count account to be cancelled & the funds to be transferred to my account I was requested to mail Mr & Mrs Id Our Marriage certificate & My husbands Death Certificate which has the department of Home Affairs stamp On the 11th December I received an email stating that they require a certified copy of the Death Certificate Like I said their is a stamp from the Department of home affairs certifying my husband dead For Gods sake I have lost my husband would I lie he has passed away I work shifts & cannot go to a police station I spoke to Sasha today & was told it is process I have lost my husband, there is no compassion or sympathy shown in this instance Processes are put in place by a person which should be flexible in cases like this The d/o is only R22.19 but its the principle I would like the d/o cancelled and what ever money is due as per his points to be refunded to the acc. no provided Mr AE Dinath ID: ********** 185080 Kindly provide feedback ASAP on ********** 690-Mrs R Dinath